Health-on-Line wanted to reinvigorate their online presence in line with their plans for continued growth and asked Fireworx to design and develop a new website that better reflected the brand. As part of the user experience phase, we were also asked to document the end-to-end customer journey, from the site through to the contact centre, making recommendations for improvement.
We spoke to Fiona Carter at Health-on-Line about her experience working with Fireworx.
